Terms and Conditions

Welcome to Call Genie! By using our services or website, you agree to our Terms and Conditions, which, together with our Privacy Policy, define our relationship with you.

Content and Changes

The information on our website is for service explanation and implementation and is subject to change without notice.

Cookies and Data Use

We use cookies to store your personal information for specified purposes.

Terms Updates

Call Genie reserves the right to modify these terms, so please review them periodically.

Liability and Limitations

Call Genie is not liable for failures beyond our control, including technological issues. We don't form partnerships or legal agencies with users.

Intellectual Property

We own or license all website materials, and unauthorized use is prohibited.

External Links

We provide external links for convenience without responsibility for their content.

Jurisdiction

Use of our website and its disputes are subject to UAE Main Courts laws.

Booking and Payment

Fees paid are generally non-refundable, and Call Genie may update pricing. You are responsible for taxes except those on our income.

Rate Changes

We can change rates by posting changes on our website ten days in advance, though not required for temporary promotions or rate reductions.

Service Provider Conduct

We are not liable for the unlawful acts of service professionals or users, though we conduct background checks.

User Responsibility

Users should exercise caution for personal safety and property and are free from our liability for any damage or missing items during services.

Payment Method

We charge through specified methods (e.g., credit card, cash) on our website.

Booking Cancellation

Cancel bookings with a minimum of 24 hours' notice to avoid a possible charge.

User Age Restriction

Users must not be minors (under 18) to register or transact on our website.

Damage Responsibility

We may penalize service providers for damages but are not responsible for the client's belongings during the service session.

Terms Enforcement

If any terms are unenforceable, they will be limited to maintain the Terms' overall force.

Assignment Rights

Call Genie may transfer these Terms without consent.

OFAC Compliance

We do not provide services to OFAC and sanctioned countries.

Communication

We use various channels, including WhatsApp and email, for communication, including appointment and marketing updates.

Medical Data and Liability

Call Genie is an aggregator for lab test services, and medical data is handled by healthcare facilities that bear medical liability.

Payment and Refund Policy

AED accepts Payments online using Visa and MasterCard. Refunds are processed using the original mode of payment.

Quality Assurance

We conduct regular inspections and follow-ups to ensure service quality.