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Welcome to Call Genie UAE! By using our website, our app, or our services, you agree to these Terms & Conditions, which — together with our Privacy Policy and our Cancellation Policy — define our relationship with you. Please read them carefully before booking.
You must be 18 years or older to register or transact on Call Genie. Accounts are created and verified using your mobile number and a one-time password (OTP) sent via SMS or WhatsApp — no password is required. Each mobile number may only be linked to one Call Genie account. You're responsible for providing accurate registration details and for keeping your account information up to date.
To book, you select a service, choose your preferred date and time, review your details, and choose a payment method before confirming. Your default address is used unless you select a different saved address at checkout. You can track your booking's status in real time through the app or website.
You can pay for a booking by credit/debit card, cash on completion, Call Genie Wallet (in full or partially), Apple Pay, or Google Pay. A service fee is added to every booking at confirmation; a cash handling fee also applies if you pay by cash. Both fees are shown clearly before you confirm. If paying by card, your card is charged after you confirm the booking.
Call Genie Wallet lets you pay for a booking in full or partially, alongside another payment method. Eligible refunds are credited to your Wallet by default, regardless of your original payment method — see "Cancellations, Rescheduling & No-Shows" and "Refunds" below. Wallet credit is non-transferable, can only be used toward Call Genie bookings, and does not currently expire.
You can reschedule or cancel a booking through the app or website up until the booking's start time, subject to the cancellation fees below:
Rescheduling follows the same 2-hour rule and is free of charge if done in time. Bundles and subscriptions may carry different cancellation terms, since they're offered at discounted rates — the applicable cancellation percentage for a bundle or subscription is shown on its details page at the time of booking. The full, current cancellation terms are always available on our Cancellation Policy page, which takes precedence over any conflicting summary elsewhere.
By default, eligible refunds are credited to your Call Genie Wallet, usually within 1 hour of the cancellation being processed, regardless of your original payment method. If you'd prefer a refund to your original payment method instead, contact our support team — once initiated, this is processed within 5–10 business days, and applicable transaction or payment processing fees may be deducted from the refunded amount.
If a service provider cancels your booking or doesn't show up, we'll make every effort to reassign or reschedule the service with another available provider as quickly as possible. If you'd prefer a refund instead, the booking will be marked as cancelled and the refund credited to your Wallet by default. If you'd rather have it refunded to your original payment method, let us know and we'll initiate that for you.
Call Genie offers an Invite & Earn referral program. Each user gets a unique invite link to share with friends and family. When someone signs up using your link, they receive a wallet credit on their new account, which they can use toward any service booking. Once your invitee completes their first booking, you receive a referral bonus as wallet credit. Referral wallet credits follow the same no-expiry rule as other Call Genie Wallet balances, unless otherwise stated. Referral amounts may vary over time and are set at Call Genie's discretion; the current reward is shown in the Invite & Earn section of the app or website. Call Genie reserves the right to withhold or reverse referral credits in cases of suspected fraud or abuse.
We conduct background checks on our service providers, but we are not liable for the unlawful acts of service professionals or other users.
You're responsible for exercising reasonable caution for your personal safety and property during a service session. We're not liable for damage to, or loss of, your belongings during a service, though we may apply penalties to service providers found responsible for damage. Report missing or stolen items within 48 hours, and damaged items within 24 hours, so we can investigate promptly.
We conduct regular inspections and follow-ups to help ensure consistent service quality across our provider network.
We may change our rates by posting updated pricing on our website at least ten days in advance. This notice period does not apply to temporary promotions or rate reductions.
You can request account deletion via the app (Profile → Settings → Delete Account) or website (account menu → Delete Account). We verify your identity, then your account enters a 30-day grace period — logging in during this time automatically cancels the deletion request. After 30 days, your account and data are permanently deleted, except for anything we're required to retain by law.
We communicate with you via SMS, WhatsApp, email, and in-app notifications for OTPs, booking updates, and — where you haven't opted out — marketing updates.
For lab test and home healthcare services, Call Genie acts as an aggregator connecting you with licensed healthcare facilities. Your medical data is handled by, and medical liability rests with, those facilities.
Call Genie is not liable for failures beyond our reasonable control, including technological issues or disruptions. Using our platform does not create a partnership, employment relationship, or legal agency between you and Call Genie or our service providers.
We own or license all materials on our website and app; unauthorized use, reproduction, or distribution is prohibited.
We may provide links to third-party websites for your convenience. We're not responsible for their content or practices.
Call Genie may transfer or assign these Terms without your consent, including in connection with a merger, acquisition, or sale of assets.
We do not knowingly provide services to individuals or entities in OFAC-sanctioned countries or on relevant sanctions lists.
If any provision of these Terms is found unenforceable, that provision will be limited to the minimum extent necessary, and the remaining Terms will stay in full force.
Call Genie may update these Terms from time to time to reflect legal, operational, or product changes. We recommend reviewing them periodically; continued use of our services after an update constitutes acceptance of the revised Terms.
Use of our website, app, and services, and any disputes arising from them, are governed by the laws of the United Arab Emirates and subject to the jurisdiction of the UAE courts.
For questions about these Terms, reach out via:
