Yes — while booking, at the date & time selection step, you'll find an option to add notes or instructions for your service.

On the final screen before confirming payment, you'll find a field to enter your voucher code. Apply it there and the discount will be reflected in your total before you confirm.

Yes. You can reschedule within the allowed time window, or cancel anytime up until your booking's start time — both through the Call Genie app or website. Cancellation policies may apply.

We'll do our best to reassign your booking to another available provider, or offer you a full refund — whichever works best for you.

You're responsible for exercising reasonable caution for your personal safety and property during a service. If an item is damaged, please report it to our support team within 24 hours; if something is missing, report it within 48 hours. We'll investigate promptly, and we may apply penalties to a service provider found responsible for damage. Call Genie isn't itself liable for loss of your belongings during a service — see our Terms & Conditions for full details.

Go to the Bookings tab and select your booking to view live status and details.

Click your name (top right) → My Bookings, and open the booking you want to track.

Yes — once you're logged in, you'll receive app notifications as your booking moves through each stage: confirmed, in progress, and completed (or cancelled). You can also check the latest status anytime from your bookings list.

You can cancel through the app or website at any time. Just be aware that a late cancellation fee may apply, per the cancellation policy above. If you have a genuine reason, you can request a reschedule instead — reach out to support and we'll do our best to accommodate it.

For lab test and home healthcare services, Call Genie acts as an aggregator connecting you with licensed healthcare facilities. Your medical data is handled by, and medical liability rests with, those facilities. These services are for non-emergency care only — in a medical emergency, call 999 or go to the nearest hospital.

Your booking reference number is shown as soon as you place a booking. You can also find it anytime in your bookings list, or in each booking's details page.

A service fee is added to every booking at confirmation. If you pay by cash, a cash handling fee also applies. Both are shown clearly before you confirm.

Tap the Wallet tab (bottom navigation) to view your wallet balance and available promos.

Click your name (top right) → Wallet, to view your wallet balance and available promos.

Use your Wallet balance to pay for a booking in full or partially, alongside another payment method. Refunds are also credited here by default.

By default, eligible refunds are credited to your Call Genie Wallet, usually within 1 hour of the cancellation being processed — regardless of whether you originally paid by card or wallet. Wallet credit doesn't currently expire and can be used on any future booking.

Prefer a refund to your original payment method instead? Contact support — once initiated, this is processed within 5–10 business days, and applicable transaction/payment processing fees may be deducted.

Invoices aren't sent automatically — contact our support team anytime to request one, and we'll send it to your registered email.

Reach out to our customer support team via WhatsApp, and they'll assist you in resolving the issue.

After your service, use the Rate your experience / Rate provider option in the app to share your feedback. This helps us maintain quality and match you with great providers in the future.