How Does the Privacy Policy Work?

Our privacy policy is designed to explain how we handle your data when you use Call Genie's home services in Dubai. It explains what information we collect, how we use it, and how we keep it secure. By accessing our website or booking a service, you acknowledge and consent to the terms laid out in this policy. Reviewing these terms periodically is essential as they may change based on legal and operational updates.

Your Privacy Matters to Us!

At Call Genie, your privacy is our priority. We understand that you trust us with sensitive information when using our services, and we are committed to protecting that trust. Our practices are transparent, ensuring that your data is handled with the utmost confidentiality. We strictly follow local laws and best practices to ensure your information is safe, secure, and used solely to enhance your experience with us.

Information Collection

We collect certain personal and technical information to help us provide you with seamless and efficient service. This may include your IP address, browser type, and site usage data to optimize website performance. Additionally, when you book a service, we collect personal details such as your name, phone number, address, and transaction history to ensure smooth communication, service execution, and follow-up.

Cookies Usage

Our website uses cookies and small files stored on your device to enhance your browsing experience. Cookies allow us to remember your preferences, streamline navigation, and provide a more personalized service. These cookies may store your log in details or usage patterns, but you can manage and disable cookies in your browser settings if desired.

Terms Updates

Our privacy policy is subject to updates and revisions to keep up with evolving laws and technological changes. We reserve the right to amend the terms without prior notice. We recommend you review the policy regularly to stay informed of any changes impacting your rights or our obligations.

No Liability for Certain Failures

While we strive to provide uninterrupted and reliable service, certain situations beyond our control, such as technical failures or unforeseen disruptions, may affect our website's functionality. Additionally, we are not responsible for any actions other users take that may impact your experience on the site.

Intellectual Property

All materials, including text, images, logos, and designs on our website, are owned by or licensed to Call Genie. Intellectual property laws protect these materials, and any unauthorized reproduction, modification, or distribution of our content is strictly prohibited.

External Links Disclaimer

Our website may include links to third-party sites for your convenience. However, please note that we do not control or assume responsibility for these external websites' content or privacy policies. We encourage you to review their privacy policies before interacting with their services.

Jurisdiction and Law Compliance

Using our website, you agree that the laws of the United Arab Emirates will govern any legal matters arising from your use of Call Genie's services. Any disputes will be subject to the jurisdiction of the UAE courts, ensuring that local regulations handle all legal matters.

Service Bookings and Payments

Unless otherwise stated, the associated fees are typically non-refundable when booking a service with Call Genie. Service prices may be adjusted over time, and it's important to confirm current rates when booking. These measures help us maintain transparent and reliable service for our clients.

Credit Card Transactions

Call Genie takes your payment security seriously. We do not store or share your credit card details with any third parties. All transactions are processed through secure channels, ensuring your financial information remains confidential and protected during payments.

Disclosure of Personal Information

We may disclose your personal information internally within our company for operational purposes. Sometimes, the law may require us to share your data with regulatory authorities or for legal processes such as fraud investigations. We ensure that any disclosures comply with applicable laws and are handled responsibly.

Data Security Measures

We implement strong security protocols to protect your personal information from unauthorized access, loss, or breaches. While we do everything in our power to maintain the security of our systems, no method of transmission over the Internet is 100% secure. We encourage you to use secure methods when interacting with our site.

Policy Amendments

Any changes to our privacy policy will be reflected on our website. In case of significant updates, we may also notify you via email. We recommend reviewing our policy regularly to stay informed about how your data is handled and protected.

Your Rights

Subject to specific conditions, you can access, modify, or delete your data anytime. If you wish to exercise these rights, please get in touch with us, and we will assist you in processing your request in compliance with applicable laws.

Opting Out of Marketing

If you do not wish to receive promotional materials or marketing communications from us, you can opt out by emailing us. We will ensure that your preferences are respected and that you are removed from our marketing lists.

Third-Party Websites

Our privacy policy only applies to our website. If you click a link to a third-party website, its privacy practices will govern how it handles your data. We encourage you to review their policies before providing personal information on their platforms.

Data Correction Requests

If any information we hold about you is inaccurate or outdated, you may request a correction by contacting us. We are committed to ensuring that our data is accurate and up-to-date and will process your request promptly.