At Call Genie, your privacy is our priority. Whether you're booking a handyman, requesting home healthcare, scheduling a deep home cleaning, or arranging an AC cleaning service in Dubai, you are trusting us with your personal information, and we are committed to protecting it. This App Privacy Policy explains what data we collect, how we use it, how we safeguard it, and your rights regarding your information. We encourage you to read it carefully to understand how Call Genie protects you every step of the way.
1. About Call Genie
Call Genie provides a variety of services, including:
  • Handyman and maintenance services
  • Home healthcare services
  • Home cleaning services
  • AC cleaning services
  • Childcare and Babysitting services
Our services are accessible via mobile apps, and website portals.
2. What Information We Collect
We collect information to deliver better services to all our users, including:
Personal Information
  • Full Name
  • Address (Home/Work)
  • Phone numbers
  • Email address
  • Payment information (credit/debit card details for transactions only)
  • Identification documents (when required for healthcare verification)
Service-Specific Information
  • Appointment details (service type, preferred timing, location)
  • Service history (previous bookings and feedback)
  • Emergency contact information (for healthcare services)
Automatically Collected Information
  • Device and usage data (IP address, device type, operating system, browser type)
  • Location data (real-time or approximate based on your device's settings)
  • Access logs and communication data (interactions with our app or website)
User Contributions

You may post reviews, feedback, or other content publicly on our platform. Please remember, this information is shared at your own risk.

3. How We Use Your Information
Your data helps us:
  • Deliver and manage the services you request
  • Process payments securely
  • Verify your identity for healthcare services
  • Communicate about your bookings, promotions, or service updates
  • Improve user experience by analyzing trends and feedback
  • Provide customer support and resolve issues
  • Ensure compliance with Dubai regulations and healthcare standards
We never sell your information. We use it only to make your experience with Call Genie safer, faster, and more personalized.
4. Information Sharing
We may share your information with:
  • Our trusted in-house professionals and service providers
  • Payment processors for transaction security
  • Regulatory authorities if required by Dubai law
  • Technology partners for app functionality (e.g., hosting, analytics)
We do not sell or rent your personal data to third parties.
5. Your Privacy Rights
You have the right to:
  • Access, correct, or update your personal data
  • Withdraw your consent at any time
  • Request deletion of your data (subject to legal obligations)
  • Object to how your data is used
To exercise your rights, simply email us at ... or contact us through the app.
6. Data Security
We implement industry-standard measures to protect your personal data:
  • Secure socket layer (SSL) technology for transactions
  • Encrypted storage for sensitive information
  • Regular system monitoring and audits
  • Limited access to data (only authorized personnel)
However, no internet-based platform is 100% secure. We urge you to protect your account credentials and stay alert.
7. Children's Privacy

Our services are not intended for users under 18 years of age.

We do not knowingly collect information from minors. If we discover information from a child without verified parental consent, we will delete it promptly.

If you believe we may have collected data from a child, please contact us immediately at (Email)

8. Permissions on Smart Devices
When you install and use Call Genie App, you may be asked to allow access to:
  • Location: To locate your address accurately.
  • Camera: To scan documents if required for healthcare verification.
  • Photos, Media, and Files: To store images related to service documentation.
You can manage these permissions through your device settings at any time.

Please note: Disabling certain permissions might impact service functionality.

9. Data Retention
We retain your data for as long as necessary to provide services to you and comply with legal obligations. Once the purpose is fulfilled, or upon your request, we securely delete or anonymize your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in services, technology, or legal requirements.

When changes are made, we will notify you via email or through a notice on the app.

11. Delete Account

What happens when you request account deletion?

  • No Turning Back: Once your account is permanently deleted, all its data will be gone. If you wish to return to Call Genie, you'll need to create a brand-new account.
  • Secure Process: To protect your privacy, we'll verify your identity before proceeding with the deletion request.
  • Data Retention: While most of your personal data will be erased, we'll securely retain any information required by law. If you have concerns, email us at care@callgenie.ae – we're here to help.

Post Account Deletion

After 30 days of your deletion request:

  • Your account and data will be permanently erased from our systems.
  • Changed your mind? If you log in within this 30-day period, your deletion request will be cancelled, and your account will remain active.
12. Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy or your data, please reach out to:

Call Genie Customer Support

Email: care@callgenie.ae

Address: City 4 Building, Al Garhoud - Dubai, UAE

Call Genie - The quality you expect, the service you deserve.
Your trust fuels our commitment to excellence across home healthcare, handyman & maintenance, and cleaning services in Dubai.